Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return in exchange for a gift card for total order value. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with all tags present, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@stitchbuddy.co.uk

The cost of return will be covered by the customer, and deducted from the return value.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be emailed a gift card for the cost of the returned item(s).